Opening Hours
The surgery is open from 8.30am
to 6.30pm each weekday.
In addition, the surgery offers extended hours from 7.00am to 8.00pm on some weekdays, for appointments for patients who work and cannot attend during the day.
The surgery times of each doctor vary from day to day within the above hours in order to provide a range of appointment times.
Out
of Hours Calls
If you need a doctor urgently and the surgery is closed, please telephone Fylde Coast Medical Services on 01253 305895. In these circumstances the visiting doctor may not be one from this practice, but one from Fylde Coast Medical Services.
Alternatively, it is possible that Fylde Coast Medical Services will ask the patient to attend their Primary Care Centre, rather than have a doctor visiting them.
NHS
Direct/Walk-In Centre
NHS Direct is available 24 hours a day to give you advice and information about
illnesses, treatments and self-help. They can be contacted on 0845 46 47 or at
www.nhsdirect.nhs.uk
There is an NHS Walk-in Centre at 26 Talbot Road, Blackpool FY1 1LF (Tel 01253
655871) where you can be seen for advice, information and treatment of minor illnesses
and minor injuries.
Access
All patient areas are on the ground
floor with no steps. External doors operate electronically and internal doors
are wide enough to accommodate wheelchairs.
Practice
Complaints Procedure
If you have any comments, concerns
or complaints about the service you have received from the doctors or any of the
staff working in this practice, please let us know. Please contact the practice manager for a copy of the practice complaints procedure.
Confidentiality
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available.
Zero Tolerance
In line with the rest of the NHS, we have a Zero Tolerance Policy towards violent or aggressive behaviour. Aggression includes verbal aggression or threatening behaviour. Any patient behaving in such a way towards any member of the practice team may be removed from the practice list. An act of violence by a patient to a member of the practice team, another patient or visitor or damage to practice property will result in the police being called, possible criminal proceedings and immediate removal from the practice list. |
