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Practice
Complaints Procedure
If you have any comments, concerns
or complaints about the service you have received from the doctors or any of the
staff working in this practice, please let us know. Please contact the practice manager for a copy of the practice complaints procedure.
Confidentiality
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available.
Zero Tolerance
In line with the rest of the NHS, we have a Zero Tolerance Policy towards violent or aggressive behaviour. Aggression includes verbal aggression or threatening behaviour. Any patient behaving in such a way towards any member of the practice team may be removed from the practice list. An act of violence by a patient to a member of the practice team, another patient or visitor or damage to practice property will result in the police being called, possible criminal proceedings and immediate removal from the practice list.
